Leaving Gymdesk: how to export your members and move your business

Gymdesk makes leaving straightforward, and it is worth saying so. Their pricing page says: “We do not charge you to cancel and we do not charge you to take your records with you.” Here is the order we would follow, with what Gymdesk publishes about each step, checked on October 24, 2026.

1. Export everything first

Gymdesk says exports cover “Members, attendance history, payment records, waivers and documents”, and that they are “Self serve from your account, not a support ticket” (source). The member list exports as a PDF or CSV file.

Take all of it, even what you will not import. Attendance and payment history are your records, and you will want them for tax time and for members who ask.

2. Write down your memberships and prices

We could not find a separate export for membership plans, so list your plans, prices and family discounts by hand. It takes ten minutes and saves the guesswork later.

3. Ask about stored cards, in writing

Gymdesk’s help center says payment information is “stored with the payment integration you choose to use” and that “you retain all payment information should you choose to migrate” (source). If you bring your own Stripe or Square account, your cards stay there.

If you use Gymdesk Payments, we could not find a published guide for moving stored cards out. Ask Gymdesk before you cancel, so you know whether members will need to re-enter a card. Ask us too: whether stored cards can come across depends on the processor they are stored with.

4. Send us the file and we import it

Send your member export to our team through the switching page. We import your members, families, contacts, programs, ranks and history for you, and you review them after. We import the file as provided and do not create, correct or verify information that is not in it. Card and bank details cannot be moved from a file. Full terms are in the Data import service section.

5. Set up the martial arts side

This is where a martial arts school feels the difference. Start your programs from the standard ladder, White, Yellow, Orange, Green, Blue, Purple, Brown I to III, then black belt 1st to 10th dan, and rename, reorder or remove any rank. Pick each belt from 68 built-in belt pictures, set test fees per rank, and every promotion stays on the member’s record.

What you gain, and what you give up

Fair is fair. Gymdesk includes a website in every plan, offers a branded app, and lets you choose your payment processor. Our websites are a separate service built by Anexan, our parent company, and our branded app is in planning.

What you gain: belts and testing depth, at-risk warnings and retention as a rate, the app and emails in English and Spanish, members billed in your business’s name, and a published price ladder past 250 members. See the comparison, pricing, Gymdesk pricing in 2026 and the one-to-one Gymdesk alternative page.

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Gymdesk details are quoted from gymdesk.com and docs.gymdesk.com on October 24, 2026. Menus and policies can change; check inside your own account.

Questions people ask

Can I export my data from Gymdesk?

Yes. Gymdesk's pricing page says exports cover members, attendance history, payment records, waivers and documents, self-serve from your account, and that they do not charge you to cancel or to take your records with you.

Do my stored cards move when I leave Gymdesk?

If you use your own processor, Gymdesk says the payment information stays with that processor. If you use Gymdesk Payments, we could not find a published guide for moving stored cards out, so ask Gymdesk in writing before you cancel.

Do I have to import my members myself?

No. We import your members for you from an export of your previous system, and you review them after. Any fee for the import service is quoted before we start.