Leaving Kicksite: export your students and switch without losing anyone

Kicksite publishes clear instructions for leaving, which is to its credit. The most important line is this one, from their help center: “Once your account closes you lose access. Export before you cancel, not after.” Here is the order we would follow, checked on October 24, 2026.

1. Plan around the 30-day notice

Kicksite’s terms of service require “a written 30 day cancellation notice via the cancellation request form”. If you are on an annual plan, it renews every 12 months and is not refunded if canceled early, so check your renewal date first. Your merchant account is separate: Kicksite says it “cannot cancel it on your behalf” and that “cancelling either service doesn’t cancel the other.”

Use the 30 days well: start your BlackBeltCRM trial and send us your export while Kicksite is still running.

2. Export everything

From the same help article: Finances, each tab, Export, covers “invoices, recurring billings, payments, and payment methods”. The Student List and the Attendance Log each have an Export button, and the files are CSV (finances reports, attendance log). The Ranks Overview exports students per rank, which saves you rebuilding belt records by hand (programs).

3. Plan for new card details

Kicksite is direct about this: “Card details can’t be exported. They’re stored at the processor, not in Kicksite. If you’re moving to other software, you’ll be collecting payment details again.” Tell members before the switch, and give them a simple date to add their card in the new member portal.

4. Send us the file and we import it

Send your member export to our team through the switching page. We import your members, families, contacts, programs, ranks and history for you, and you review them after. We import the file as provided and do not create, correct or verify information that is not in it. Card and bank details cannot be moved from a file. Full terms are in the Data import service section.

5. Rebuild your ranks

Start from the standard ladder, White, Yellow, Orange, Green, Blue, Purple, Brown I to III, then black belt 1st to 10th dan, and rename, reorder or remove any rank to match your curriculum. Pick each belt from 68 built-in pictures and set a test fee per rank. Use the Ranks Overview export to put each student on the right rank.

What you gain, and what you give up

Fair is fair: Kicksite is martial arts software through and through, with belt curriculum, testing events, two-way texting, automated lead nurturing and website design services. Our websites are built by Anexan, our parent company, as a separate service.

What you gain: at-risk warnings and retention reported as a rate, members billed in your business’s name, the app and emails in English and Spanish, and month to month: cancel any time, effective at the end of the billing cycle you have paid for. See the comparison, Kicksite pricing in 2026, pricing and the Kicksite alternative page.

---

Kicksite details are quoted from kicksite.com on October 24, 2026. Menus and terms can change; check inside your own account and their current terms.

Questions people ask

How much notice does Kicksite need to cancel?

Kicksite's terms of service require a written 30-day cancellation notice through their cancellation request form. Your merchant account is separate and has to be canceled on its own.

Can I export my students and billing from Kicksite?

Yes, before you cancel. Kicksite's help center lists exports for invoices, recurring billings, payments and payment methods, the student list and the attendance log, and warns that once the account closes you lose access.

Do stored cards move from Kicksite?

No. Kicksite's help center says card details cannot be exported because they are stored at the processor, and that you will be collecting payment details again in new software.