Reach every family
without retyping anything

Write it once, in English and Spanish

Pick who gets it, write the message once with an English and a Spanish version, check how a family will see it, and send now or later. Every family gets their own email, in their own language, and every send leaves a row in the family’s history.

Letters are kept in both languages together. Copy a standard letter to make it your own, save text templates in the same list, and start any email from a letter. A formal notice, or something for a family without email, prints from the same record rather than being retyped.

See what happened to every email

The email queue lists everything sent from your location, what is waiting or scheduled, and every email that did not arrive, with the reason in plain words and a way to fix it. It matters on the day somebody asks whether the past-due notice actually reached forty families or twelve.

Birthday and come-back cards

Send a birthday card to members with a birthday coming up, or a come-back card to members who have not been in for a while, with a preview of exactly what the family receives.

Text messaging is an add-on

Text messaging is not part of the plan price. It is an add-on you turn on for each location: $19 a month, which includes 500 texts, with each additional 500 texts $15. You text families and prospects from your own business number and answer replies in one Texts inbox that shows who is waiting for an answer and lets your team share the replies. If you do not use it, you do not pay for it.

Phone carriers must approve every business that texts. We do the paperwork, and a tracker shows each step. Quiet hours hold automatic texts overnight, and a family that replies STOP is never texted again. Until the carriers approve your number no text goes out, so ask us where it stands before you plan around texting.

Why your mail actually arrives

This is the part most platforms do not explain, and it is the reason messages land in an inbox rather than a spam folder.

Mail sent to your members goes out through our authorised mail infrastructure, with your business name as the sender and your own address as the reply address. To the family it reads as mail from you, and when they reply it goes straight to your inbox — it does not pass through us.

The sending address itself stays on a domain we are authorised to sign for. That is deliberate: a mail server can only vouch for a domain it controls, and mail sent from a free personal address fails authentication checks and gets filtered. The arrangement looks like a technicality and is the whole reason the message gets read.

Your logo on what families receive

Emails to families, the emails you receive as the owner, and the monthly statement all carry your business’s own logo and name, in one consistent design. A family knows who the message is from before they read a word of it.

Where you have the member portal switched on, those emails link to it, so a question about a charge can be answered from the message itself. About the member portal

Send from your own domain, if you want to

Send through us with nothing to set up, or send from your own domain by adding three records that each show Found. Replies always reach you, and your signature goes in the emails you write.